Return Policy

All defined terms used below shall have the meanings set forth in our Terms and Conditions.

 

Order Cancellations

Any in stock numismatic merchandise that has yet to be shipped can be cancelled. For bullion orders, once we have issued an order number, the price is locked in for you and the transaction may not be cancelled, but only offset at our current ask price. Any deficit between the price at which we sold to you and the offsetting purchase price and or prices, is your responsibility only if your item(s) is cancelled. That amount will be charged to you, plus a $35.00 cancellation fee for orders under $500, and $60.00 for orders over $500. That is our Market Loss Policy. Any market gain on cancellations shall remain the property of The Coin Shoppe.

For pre-order items and subscriptions, we have a no cancellation policy and any pre-order placed on The Coin Shoppe’s website is a commitment and legally binding agreement to purchase. The Coin Shoppe will take all cancellation requests into consideration, and may offer a chance to apply the purchase to store credit, offer a cancellation fee, or other agreement up to The Coin Shop’s discretion and the nature of the reason for the cancellation. All reasonable requests for a cancellation will be considered, cancellation can have a significant impact on The Coin Shoppe’s business viability. Therefore we reserve the right to refuse future business dealings as well as seek legal action against any customer that places large volumes of purchases and does not pay.”

Returns

Once an item of merchandise is delivered to you, you can return that item within 14 days of delivery. To be eligible for a return, your merchandise must be unused and in the same condition that you received it and must be in the original packaging. Please note a 5% restocking fee may apply to some items and we do not refund shipping fees. Our return policy does not apply to the following goods: discounted or sale items, bullion, gift cards, personalized items.  These items are not eligible for return, refund or exchange.

Shipping

To initiate a return, please email us at info@thecoinshoppe.ca.  We require a receipt or proof of purchase to accompany your return.

All returned merchandise should be sent to us at 250 Consumers Road, Unit 101, North York, ON, M2J4V6, Canada. Please do not ship back anything prior to contacting us first.

You are responsible for paying for all shipping costs for your returned item. Shipping costs are non-refundable. If you receive a refund, the cost of any return shipping will be deducted from your refund. You should consider using a trackable shipping service or purchasing shipping insurance for items of value.

Refunds and Exchanges

After We have received your valid return, We will send you an email to notify you that we have received your returned item and notify you of the acceptance or rejection of your return.

If your return is accepted by Us, We will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a non-transferable merchandise credit, a credit to the payment card or original method of payment used to pay for the item, a check, or another remedy that we determine in good faith is appropriate in the circumstances.

General

If you do not comply with any of the above conditions, We reserve the right to refuse the return or exchange, or to impose different or additional conditions.