Cancellations

 

Numismatic Orders

  • In-stock items: Cancellations are allowed if the merchandise has not yet shipped.(Payments made via credit card or PayPal will incur an additional 4% fee)
  • Pre-orders and Subscriptions: No cancellations are permitted. Placing a pre-order on The Coin Shoppe’s website signifies a commitment to purchase.
    • We may consider cancellation requests at our discretion, offering options such as store credit or a cancellation fee based on the reason provided.
    • Due to the potential impact on our business, The Coin Shoppe reserves the right to refuse future business or pursue legal action for customers who place high-volume orders and fail to fulfill payment obligations.

 

Bullion Orders

  • Once an order number is issued, the price is locked, and the transaction cannot be canceled but can only be offset at our current ask price.
    • If cancellation is necessary, any difference between the sale price and the offset price will be charged to you, in addition to a cancellation fee of $35 for orders under $500, and $60 for orders over $500.
    • Gains from canceled orders remain the property of The Coin Shoppe.

 

Returns

Once you receive your order, you may return items within 14 days of delivery. Please contact us before sending any items back.

 

Eligibility Requirements for Returns

  • Merchandise must be unused, in the same condition as received, and in the original packaging.
  • A 15% restocking fee will apply.
  • Shipping fees, as well as credit card or PayPal fees, are non-refundable (including costs for orders with free shipping).

Non-Returnable Items

Our return policy does not apply to the following, as these items are not eligible for return, refund, or exchange.

  • Discounted or sale items
  • Bullion
  • Gift cards
  • Personalized items
  • Mystery packs
  • Sealed items

 

 

Shipping Instructions for Approved Returns

To initiate a return, please contact us at info@thecoinshoppe.ca with your receipt or proof of purchase.

Return Address:
250 Consumers Road, Unit 101
North York, ON, M2J 4V6
Canada

Please do not ship any items back without first contacting us.

 

Shipping Costs

  • Customers are responsible for all return shipping costs, which are non-refundable.
  • For any refunds, return shipping costs will be deducted from the total amount refunded.
  • We recommend using a trackable shipping service or purchasing insurance for valuable items.

 

Refunds and Exchanges

Once we receive your return, we will notify you via email regarding its receipt and the acceptance or rejection of the item.

 

If Your Return is Accepted
Upon acceptance, we will offer one of the following within a reasonable timeframe:

  • An exchange of merchandise for the returned item
  • A non-transferable store credit

 

General

Failure to comply with the conditions outlined above may result in refusal of the return or exchange, or the imposition of additional terms at our discretion.